DucoArt Private Limited
At DucoArt Private Limited, we strive to provide the best possible shopping experience for our customers. We understand that sometimes, orders may need to be canceled. This Cancellation Policy outlines the terms and conditions under which you may cancel your order and receive a refund.
- Order Cancellation by Customer
Before Shipment:
Cancellation Window: You may cancel your order without any charge within 24 hours of placing the order.
How to Cancel: To cancel your order, please contact our customer support team as soon as possible at duco@ducoart.com or call us at +91 98272-45678. Please provide your order number and reason for cancellation.
After Shipment:
Shipped Orders: If your order has already been shipped, cancellation is not possible. You may need to follow our Return Policy to return the product once it is delivered.
- Order Cancellation by DucoArt
We reserve the right to cancel orders under the following circumstances:
Product Unavailability: If the product you ordered is out of stock or unavailable, we will notify you and cancel your order.
Payment Issues: If there are issues with processing your payment, such as payment not received or authorization failure, we may cancel your order.
Fraudulent Activity: If we suspect any fraudulent activity or invalid information, we reserve the right to cancel your order.
In such cases, you will be notified via email or phone, and any payment made will be refunded in full.
- Refund Process:
Returns can be initiated within 7 days of delivery.
Refunds will be issued as DucoArt store credits or gift cards within 2-3 working days of product pickup and sent to your registered email. These credits/gift cards are valid for 1 year.
A reverse shipment fee of Rs 100 will be deducted from the refund per order, irrespective of the number of items.
- Special Considerations
Pre-Order Items: For items available on pre-order, please check the specific cancellation terms provided at the time of purchase.
Customized Products: Customized or personalized products may not be eligible for cancellation once the customization process has begun.
Contact Us
If you have any questions or need assistance with canceling your order, please contact our customer support team:
DucoArt Private Limited
Email: duco@ducoart.com
Phone: +91 98272-45678
Thank you for shopping with DucoArt Private Limited. We value your business and are committed to providing you with the best possible service.
