Privacy Policy

We may collect the following information when you interact with us:

• Name
• Company name
• Email address
• Phone number
• Shipping and billing address
• Order details

Your information may be used for:

We do not sell, trade, or rent your personal information to third parties. Information may only be shared in the following limited circumstances:

• Logistics & Payment Partners: Trusted partners such as courier services and payment processors, solely for order fulfilment, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to you.
• With Your Consent: For any other purpose with your explicit consent.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We take reasonable measures to ensure your personal information is secure and protected from unauthorised access. These include:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection practices

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Contact / Enquiry Data: Retained for 2 years from last interaction
• Order Records: Retained for 7 years for accounting and legal compliance
• Account Data: Retained until account deletion request
• Website Analytics: Aggregated data retained for 26 months

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at sales@ducoart.com.

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps, social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

Our services are intended for business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

Duco Art Private Limited reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by:

• Posting the new policy on this page with an updated date
• Sending an email notification to registered users

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: