Refund Policy

Since most of our products are custom-printed and manufactured specifically for each client, our refund policy differs from standard e-commerce returns. We encourage customers to review samples, confirm designs, and verify quantities before production begins.

You are eligible for a full or partial refund in the following situations:

• Manufacturing Defects: Products with physical defects caused during manufacturing (torn seams, broken parts, structural damage).
• Wrong Items Delivered: If you receive a product different from what was ordered (wrong size, colour, or item).
• Print Errors by Us: Significant printing errors where the final product does not match the approved artwork/design.
• Significant Quantity Shortfall: If the delivered quantity is more than 5% less than what was ordered and invoiced.
• Order Not Fulfilled: If we are unable to fulfil your order and have already received payment.

Refunds will not be issued in the following circumstances:

• Customised Products Approved by Client: Once the client has approved the design proof and production has commenced, no refunds will be applicable.
• Customer-Provided Artwork Errors: Spelling mistakes, wrong colours, or design errors in artwork submitted and approved by the customer.
• Change of Mind: Refunds are not provided because you changed your mind after production.
• Minor Colour or Finish Variations: Slight colour differences between screen proofs and physical prints are normal and not eligible for refunds.
• Courier/Logistics Delays: Delays caused by courier or logistics partners are beyond our control and not grounds for a refund.
• Delayed Claims: Refund claims made more than 7 days after delivery will not be entertained.

To initiate a refund, please follow these steps:

Once a refund is approved, processing times are as follows:

In many cases, we offer a free replacement instead of a monetary refund. Replacements are offered when:

• The defective items are returned to us (shipping cost covered by us for verified defect claims)
• The replacement can be produced within the agreed timeline
• The original order quantity is maintained

Replacements will be prioritised and dispatched within 7–14 business days after the defective stock is received back at our facility.

If you receive damaged products, incorrect items, or items with manufacturing defects:

• Take photographs/videos of the damaged packaging and products immediately upon delivery
• Report to us within 48 hours of delivery with photographic proof
• Do not discard the original packaging — it may be needed for insurance claims
• After verification, we will offer a replacement of the product or a partial refund (if applicable)

For refund requests or any queries about our refund policy, contact our support team: